Nice folks. Easy to work with. Great coffee. Very spacious location. They could have a coffee bar there!
I work nearby and this branch is great! The staff is always super friendly and very helpful.
I applied for a credit card at this branch. Was told to wait 24-48 hours to get a response. After a week with no followup I reached back out and asked to speak to the Manager Kelsey who worked with me that day, was told he would be able to call me between 12-1 on my lunch break. Received no call so I reached back out at 12:50. Kelsey gave me an apology followed by the excuse that it's not his department and his rep let me slip through the cracks, followed by another excuse that he was just about to call me as I called back in. This created a huge lack of trust with me when all I wanted was an honest apology and some accountability in a manager position. Our family has been in excellent standing with this bank for the past 3 years, the least we should be able to expect is a manager to call us back when he says he will.
Bank Of The West is a US Bank based in Evergreen, Colorado. Bank Of The West is located at 953 Swede Gulch Rd, Evergreen, CO 80439, USA.
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